YOUR CX STRATEGY STARTS WITH YOUR STORY

This isn't just a form, it's the first move in building better, bolder customer experiences

The Basics (Boring but Necessary)

Your Name*

Organization Name*

Organization City & State*

Phone*

Email*

Tell Us (Honestly) About You & CX

When it comes to CX, which of the following best describes where your organization is today?*

Our customers are pretty darn happy with us - we are just looking to fine tune a few things to make them even happier.

We're in a good place and know we can be better.

It's fine. But fine isn't good enough for us or our customers.

Sentiment about our experience is not good and we need to fix that.

We honestly have no idea.

CX is a term we're just learning, which means we're in creator mode.

Other

Why did you choose this as the best description?*

Let's Talk Test Scores (If you don't know or don't want to share, that's OK - just skip the next two questions)

Current Customer Satisfaction (CSAT) Score

Current Net Promoter (NPS) Score

How Can We Best Help?

Which of our services resonate the most with you?*

We Need Blueprints

We Need a Playbook

We're Not Sure but Excited to Decide

Who, besides you and your customers, are the key stakeholders in this project?*

What else would you like us to know about you, your customers, your organization, and/or your thoughts on CX?

Last Question (It's a Fun One!)

If we were to declare ourselves CX Genies and grant you three wishes for this project, what would you wish for? (Please steer clear of wishing for more wishes!)*

Email: stacy@blueprintsandplaybooks.com
Phone: 415.890.6150

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