Posts, Podcasts & Perspectives

I'm waiting for three books I ordered from a local bookstore. Books that should have at least shipped by now – if not arrived. Books I specifically chose to buy from them because I believe in supporting independent businesses. The miss on shipping isn't what prompted me to write today; it's that this is the second time they've let me down. The first time, a book sat on backorder for nearly three months with zero updates. I had to chase them for information, only to eventually

This past Sunday, I had the absolute pleasure of attending my first @Oakland Ballers game. If anyone reading this has yet to go, let me...

With 15+ seasons in professional sports, I fully understand and am deeply proud that safety is one of the – if not THE – most important...

Last week, my doctor sent me a message: time for routine bloodwork ahead of my annual physical. Conveniently, I had just noticed that my...

The best business innovations often hide in plain sight, masquerading as simple courtesies. Last week, during a visit to Lou Malnati’s,...

Light switch dilemma: leave it on for air circulation or turn it off for energy efficiency. Picture this: It’s Monday morning, you’ve...

In this episode of the CX Innovators podcast, produced by Networld Media Group, I had the privilege of joining...

As a return guest of the Sports Geek podcast, I joined Sean Callanan for episode #343, which features a lively conversation about...

Disclaimer: This piece uses phrases that have obvious religious links. Please don’t read into it. The author chose to retain these...

On the eve of what will be my fourth season as a San Jose Shark and my tenth in professional sports, I’m feeling both energized and...

Episode #196 of the Sports Geek Podcast (Recorded May 28, 2018) On this episode of the Sports Geek podcast, Sean Callanan , founder of...