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Posts, Podcasts & Perspectives


5 CX Lessons I Learned from Doing 75 Hard Twice (And Why Your Fans Deserve Better)
First things first, I’m skipping the humble and going straight to the brag: last week, I finished my second round of 75 Hard. Cue the applause, the support, and the eye rolls (I’m good with all three, I promise!). For those who aren’t familiar, 75 Hard is a program designed to challenge mental and physical fitness for 2 ½ months straight. There are six rules that must be adhered to for all 75 days: two 45-minute workouts (one must be outside), follow a diet of your choosing,
Stacy McGranor
Nov 18, 20254 min read


I Want to Support You, But You're Making It Really Difficult
I'm waiting for three books I ordered from a local bookstore. Books that should have at least shipped by now – if not arrived. Books I specifically chose to buy from them because I believe in supporting independent businesses. The miss on shipping isn't what prompted me to write today; it's that this is the second time they've let me down. The first time, a book sat on backorder for nearly three months with zero updates. I had to chase them for information, only to eventually
Stacy McGranor
Oct 20, 20253 min read


Questions from the Bleachers
This past Sunday, I had the absolute pleasure of attending my first @Oakland Ballers game. If anyone reading this has yet to go, let me...
Stacy McGranor
Sep 24, 20253 min read


Is Sharing the Rules Sabotaging Your Fan Experience?
With 15+ seasons in professional sports, I fully understand and am deeply proud that safety is one of the – if not THE – most important...
Stacy McGranor
Sep 16, 20254 min read


A Routine Check-Up for Your CX
Last week, my doctor sent me a message: time for routine bloodwork ahead of my annual physical. Conveniently, I had just noticed that my...
Stacy McGranor
Sep 10, 20252 min read


Deep Dishing on CX
The best business innovations often hide in plain sight, masquerading as simple courtesies. Last week, during a visit to Lou Malnati’s,...
Stacy McGranor
Sep 2, 20254 min read


What Even Is CX? It's Not What You Think.
Light switch dilemma: leave it on for air circulation or turn it off for energy efficiency. Picture this: It’s Monday morning, you’ve...
Stacy McGranor
Aug 26, 20254 min read


CX Innovators Podcast
In this episode of the CX Innovators podcast, produced by Networld Media Group, I had the privilege of joining...
Stacy McGranor
Sep 2, 20241 min read


Amplifying the Joy of Sports
As a return guest of the Sports Geek podcast, I joined Sean Callanan for episode #343, which features a lively conversation about...
Stacy McGranor
Aug 22, 20231 min read


Save a Shoulder for Angel's Advocates
Disclaimer: This piece uses phrases that have obvious religious links. Please don’t read into it. The author chose to retain these...
Stacy McGranor
Jul 11, 20222 min read


10 Lessons Learned from 10 Seasons in Professional Sports
On the eve of what will be my fourth season as a San Jose Shark and my tenth in professional sports, I’m feeling both energized and...
Stacy McGranor
Oct 2, 20183 min read


Offseason, No Time to Rest
Episode #196 of the Sports Geek Podcast (Recorded May 28, 2018) On this episode of the Sports Geek podcast, Sean Callanan , founder of...
Stacy McGranor
May 18, 20181 min read
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