THE WORK

We start work on day one. And our goal on that very first day is to start moving the thing that's been sitting on the wish list the longest toward done.

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At the 2026 Australian Open, that meant converting four separate patron messaging sources into one unified playbook, a project that had been on the wish list for five years. It was done in one week and served patrons and stakeholders alike throughout the tournament. An updated version is already on order for AO27.

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The National Baseball Congress is a tournament-driven organization running on one director, one full-time team member, and a billion sticky notes. Our work is centered on two outcomes: a "Post-It Bonfire" where every disparate note, reminder, and orphaned process gets organized, documented, digitally catalogued, and made readily accessible via a tailored NBC Playbook. This partnership is delivering the efficient run scoring of “small ball” and creating a foundation for the power hitting that’s necessary for scaling.

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This is the 25th Hour in practice.​

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THE BRASS TACKS

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We scope by project or, if preferred, by a pre-determined number of hours. This guarantees that you're paying for exactly what you need, exactly when you need it. All of the benefits of an additional team member without the requirements of an additional head count.

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The work gets done while your budget stays intact.

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Prefer to skip the calendar? Call or text directly: 415.890.6150.

 

One thing to know about Blueprints & Playbooks: while 'yes' is our default setting, we only take on clients for whom we know we can deliver. This is the only way to ensure every project gets full attention, which means a discussion around timing will be a key part of our game planning session.