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Image by Elena de Soto

Until now, there have been only 24 hours in a day.

WE ARE THE 25TH, TURNING 
"IF ONLY" INTO "DONE"

Time As a Strategic Lever

Sports fans love swag.

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Yet one NHL franchise saw lower fan satisfaction scores for giveaway games, contradicting every expectation.

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The suspected culprit: the promotional items.

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The actual culprit: a poor ingress experience.

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The fix: a 15-minute adjustment to door times.

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The result: a $100,000 increase in revenue per giveaway game.

Jonathan Becher, President, Sharks Sports & Entertainment

"Lots of people talk about improving customer experience; very few people live CX authentically. Stacy is a practitioner, an advisor, and an advocate. If you're headed on a journey to improve business performance by focusing on experience, Stacy's a trust-worthy guide."
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