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Time As a Strategic Lever

Sports fans love swag. Yet one NHL franchise saw lower fan satisfaction

scores for giveaway games, contradicting every expectation.

The suspected culprit was the promotional items; however, the actual

culprit was the ingress experience.

The fix was a 15-minute adjustment to door times and the result was a $100,000 increase in per-game revenue.

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Jonathan Becher, President, Sharks Sports & Entertainment

"Lots of people talk about improving customer experience; very few people live CX authentically. Stacy is a practitioner, an advisor, and an advocate. If you're headed on a journey to improve business performance by focusing on experience, Stacy's a trust-worthy guide."